Privacy policy

Information we collect

When you contact us by phone, WhatsApp, email, through the website, or in person, we may collect:

• Name, phone number, and email address
• Booking date, time, and selected service
• Care needs, sensitivities, or body-related notes you choose to share
• Visit and communication records (such as enquiry details)
• Technical data related to website use (such as cookies, device, or browser data)

How we use your information

We use your personal data to:

• Handle bookings, changes, cancellations, and visit arrangements
• Reply to enquiries and suggest suitable care based on your needs
• Provide care services and related follow-up
• Improve service quality, scheduling, and website experience
• Meet legal or regulatory requirements

WhatsApp and phone

If you reach us by WhatsApp or phone, the conversation may include personal and booking details you provide. We use this only to reply, arrange care, and follow up — never for hard selling.

Cookies and third-party services

This website may use cookies or similar technologies to keep the site working, understand browsing patterns, and improve how content is shown.

We may also use third-party tools (such as analytics or tag management) to understand site usage. Those providers may process technical data under their own privacy policies.

Retention and security

We keep your data for as long as needed for the purpose it was collected, or as required by law. When it is no longer needed, we delete or anonymise it in a reasonable way.

We take reasonable technical and organisational steps to protect personal data from unauthorised access, loss, or misuse. Please note that internet transmission is never completely secure.

Disclosure

We do not sell your personal data, and we do not disclose it freely to unrelated third parties unless needed to provide services, with your consent, or as required by law. Where needed, we may share limited data with service providers who support our operations, and we expect them to protect it appropriately.

Your rights

Under applicable law, you may request access to or correction of personal data we hold about you. Please contact us through the website’s contact channels. We may need to verify your identity before handling the request.

Policy updates

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Please check back periodically.