Terms & conditions

Our services

Better Us offers facial, body, massage, and related care. Each session begins by understanding your needs, then adapting to how you feel that day.

Service descriptions and timings on the website are for reference and may be adjusted for individual circumstances. We do not push purchases with exaggerated claims or fear-based messaging.

Booking

Please book via WhatsApp, phone, or the methods shown on this site. So every guest can enjoy quiet, uninterrupted care, we recommend booking before you visit.

When booking, share what you’d like to improve, preferred times, and any sensitivities, pregnancy, or other points we should know, so we can arrange suitably.

Changing or cancelling

If you need to change or cancel, please let us know early via WhatsApp or phone.

To respect every guest’s and practitioner’s time, we recommend at least 24 hours’ notice. Repeated late cancellations, no-shows, or very last-minute changes may affect future booking arrangements.

Lateness

If you arrive late, your session may be shortened so the next guest is not affected, and may still end at the original time. For longer delays, we may need to reschedule. Please arrive on time where possible.

Deposits, payment, and refunds

Some timeslots or services may require a deposit or full prepayment to confirm the booking. We will explain this clearly when you book.

Accepted payment methods are those available in store on the day. Refunds, rescheduling, and deposit handling depend on notice timing, the service, and what was stated when booking; we will tell you in advance if special terms apply.

Offers and promotions

Any offer, trial, or promotion follows its own terms — including eligible services, validity, availability, and whether it can combine with other offers. We reserve the right to change or end promotions reasonably.

Service limits and care notes

Our care is not medical diagnosis or treatment. If you have skin concerns, are pregnant, injured, on medication, or have other health conditions, please tell us before booking or visiting so we can assess suitability.

Practitioners may adjust, pause, or advise against certain care based on safety and professional judgement. You may also ask questions or decline any step at any time.

Personal belongings and visits

Please look after your belongings. Outside what is reasonably practicable, we are not responsible for loss or damage to personal items. Please respect other guests and the space during your visit.

Website disclaimer

Website content (including text, images, and service descriptions) is for general information only and is not medical, legal, or other professional advice. We aim to keep information accurate, but cannot guarantee it is always complete or current.

The site may link to third-party sites or platforms; their content and privacy practices are their own responsibility.

Updates to these terms

We may update these terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website or our services means you accept the updated terms.